Terms and conditions

These terms apply to all offers, price indications, assignments and agreements of Your AIdea, Diepenbrockstraat 6, 5481 PM Schijndel, Nederland (the Netherlands). Chamber of Commerce 17246749, VAT NL1817525B01, e-mail info@youraidea.nl.

Different arrangements only apply if we have confirmed them in writing or by e-mail. Client terms do not apply unless we expressly accepted them.

In these terms we mean by:

• Your AIdea: the company that designs, builds and delivers the digital solution.
• Client: the person or organisation placing an assignment or requesting a price indication.
• Assignment: the description of the result to be built, as recorded in the request and the proposal.
• Price indication: an automated estimate of the cost based on the wishes described by the client.
• Delivery: the moment the result is made available to the client for review or use.
• External providers: parties such as hosting, cloud, payment, e-mail and AI services that we use.

A price indication is non-binding and is not an offer. The agreement is formed when the client accepts a proposal by paying or approving a payment request or invoice, having accepted these terms.

When completing the order we record the moment of acceptance and the version of these terms that the client agreed to.

The description provided by the client, together with the answers to our questions and any files supplied, is the basis for what we build.

We actively think along and make suggestions, but we can only build what reasonably follows from the assignment. Wishes not included in the assignment are not automatically covered.

A price indication depends on the wishes described and their complexity. An indication does not mean that every later extension or change falls within the same price.

All amounts are shown excluding VAT unless expressly stated otherwise. The final price is stated in the proposal or on the invoice.

Payment is made through the payment methods offered. For invoice payments a term of 14 days applies unless agreed otherwise. In the event of late payment we may suspend work and charge statutory interest and reasonable collection costs.

Some elements may involve third-party costs, for example a domain name, hosting, cloud storage, payment providers, e-mail services or AI usage. Those costs are not included unless expressly stated.

We send invoices digitally by e-mail and also make them available in the client portal. The client is responsible for providing correct and complete invoice details.

Any inaccuracies must be reported within 14 days of the invoice date so we can correct them.

We make every effort to deliver within the agreed or communicated period. Stated periods are indicative and are not strict deadlines unless expressly agreed in writing.

Delivery takes place by making the result available for review or use. The client reviews the result within a reasonable period and reports defects as specifically as possible.

Planning also depends on timely information, feedback and approval from the client.

Wishes that arise after the assignment has started, or that differ substantially from the original assignment, may be treated as additional work.

Additional work may lead to a new price and an adjusted schedule. We inform the client before carrying out such work.

The client provides timely, correct and complete information, feedback and approval. If necessary information or approval is missing, the schedule may shift.

The client is responsible for the accuracy and lawfulness of all information, texts, photos, logos, videos and other files supplied.

The client must hold the necessary rights or licences to use the material supplied. Your AIdea is not responsible for copyright or other rights issues arising because the client supplied material without permission, and the client indemnifies Your AIdea against third-party claims resulting from this.

The client is responsible for safeguarding login details and for use made through their account.

If the client cancels an assignment, we charge for work performed and costs incurred up to that point on a reasonable basis.

Ongoing services such as a maintenance contract can be cancelled monthly, effective at the end of the current contract month, unless agreed otherwise.

We may terminate or suspend an agreement in the event of serious non-payment, misuse, or unlawful use.

If the client purchases as a consumer at a distance, a statutory cooling-off period of 14 days applies in principle.

For digital services and bespoke work this right may end earlier: if the client expressly requests an immediate start and acknowledges losing the right of withdrawal once the service has been fully performed, or where products are made to the client's specifications.

These terms do not limit statutory consumer rights. Where a clause would conflict with mandatory consumer law, the statutory rule prevails.

We work carefully and with professional tools. To the extent permitted by law, our liability is limited to the amount paid for the relevant assignment, or to the amount paid out by our insurance in that case.

To the extent permitted by law we are not liable for indirect damage such as lost profit, lost turnover, reputational damage or consequential loss.

These limitations do not apply in the event of intent or wilful recklessness by Your AIdea, nor where mandatory law — including consumer law and product liability — provides otherwise.

Your AIdea sets high standards for availability, security and storage and uses professional external hosting, cloud, payment and infrastructure services where needed.

Despite these measures, outages, maintenance, technical issues, cyber incidents, failures of external providers, internet problems or other circumstances beyond our direct control cannot be entirely excluded.

We therefore do not guarantee permanent, uninterrupted availability and cannot guarantee that data loss is prevented in all cases. If an outage occurs we make every effort to have it resolved as quickly as reasonably possible.

To build and run digital solutions we use external providers such as a hosting and cloud platform, a payment provider, e-mail services and AI services.

The terms and service levels of those parties apply to their services. We are not responsible for decisions, price changes, outages or discontinuation by those external parties, but we do help the client find a suitable solution.

Where this is part of the agreed service, we or our providers make backups. A backup is a tool, not a guarantee of full recovery of all data.

The client remains responsible for keeping their own source files, texts, imagery and records.

Maintenance, updates, monitoring and support are only covered if a maintenance contract or other arrangement has been agreed.

Without a maintenance contract, the client is responsible for updates, security measures, hosting and resolving issues. Work outside a contract is carried out under a new assignment.

After full payment the client receives the right to use the delivered result for the purpose for which it was made.

Underlying building blocks, standard components, scripts, methods and know-how remain the property of Your AIdea or the relevant third party. Third-party and open source software remains subject to those parties' terms.

Until payment is complete, all rights remain with Your AIdea.

Photos, logos, texts, videos and other files supplied by the client remain the property of the client or the original rights holder.

The client grants us the right to use this material as far as needed to perform the assignment. We may refuse material if we have reasonable doubts about its lawfulness or if it conflicts with the law.

We process personal data as described in our privacy statement, in accordance with the General Data Protection Regulation (GDPR).

If we process third-party personal data on behalf of the client, we make additional arrangements in a data processing agreement where required.

We treat information provided by the client that is confidential by nature as confidential, and share it only with staff or providers who need it to perform the assignment.

The same obligation applies to the client regarding confidential information of Your AIdea.

In the event of force majeure we may suspend our obligations. Force majeure includes outages at external providers, internet or power failures, cyber attacks, government measures, illness of key personnel and other circumstances beyond our reasonable control.

If force majeure lasts longer than 60 days, either party may terminate the agreement for the part not yet performed.

Not satisfied? Please report your complaint as soon as possible, and in any case within a reasonable period, at info@youraidea.nl. We confirm the complaint and in principle respond substantively within 14 days.

We look for a suitable solution together with the client. A complaint does not automatically suspend the payment obligation.

Dutch law applies to all agreements.

If we cannot resolve a matter together, the dispute may be submitted to the competent court in the Netherlands. For consumers, the statutory rules on jurisdiction apply.

We may amend these terms, for example for new services or changed legislation. Each version has its own version number and date.

For an existing assignment, the version that applied when the client accepted remains applicable. We record that version with the order.